Match.com Deceives

Have you checked your credit card statement? Match.com has, and then some.

Sunday, November 06, 2005

The Demand

So, when I realized that Match.com was charging me $29.99 per month for a service I no longer used and for a service that I reasonably believed had terminated, I wrote an immediate e-mail:

I NEVER authorized any resubscription to Match.com and cancelled it after the trial period. I noticed a charge of $29.99 on September 30, 2005 and demand that the charge be reversed and refunded. I'm offended by the notion that, after a trial period you continue to charge my account. Please refund this immediately.

Harumph. Should teach them. I started counting my money, figuring good customer service would rectify this obvious misunderstanding. Not so. Within an hour, I received this response:

Thanks for contacting us.

We have received your request for a refund.

Match.com currently has a "no refund policy." When you select "subscribe," your credit card is charged immediately and, unless you resign, your subscription is automatically renewed after your initial subscription period is complete.

Our system does not reflect a prior resignation on your account. If, however, you can provide a confirmation number for your previous resignation, we will gladly issue a one-time courtesy refund on your account.

For more than a decade, what has set Match.com apart is the quality of our community and the success of our members. We thank you for choosing Match.com and hope that you will give us the opportunity to create new romantic opportunities for you in the future.
Romantic opportunities in the future? Ugh. This was getting serious.

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